WhatsApp for practices

Your patients are on WhatsApp. Now your practice is too.

One WhatsApp inbox for the whole practice, inside cliniweb. Reception answers patients, you send scripts and sick notes from the patient’s file, and every message stays on record.

Register your practice See how it works
  • Shared practice inbox
  • Scripts and sick notes on WhatsApp
  • Every message on record
The practice inbox

One inbox, the whole team

Patient messages arrive in Cliniweb, not on someone’s personal phone, so anyone at reception can pick them up.

Sorted by what needs you

  • Opens on Needs reply when something is waiting
  • Unread badges and new messages without refreshing
  • No reply needed clears a chat, with a note of who and when

Turn a chat into a task

  • Set reminder creates a follow-up for a colleague
  • Pre-filled from the patient’s last message
  • Choose who it’s for, a due date and a priority

Clear and on record

  • Every message signed with the sender’s name and practice
  • Delivery ticks: sent, delivered, read or failed
  • Nothing is edited or deleted once sent
From the patient’s file

Send documents where patients will see them

No printing, scanning or emailing. Send it on WhatsApp from the screen where you made it.

  • Scripts straight from the prescription.
  • Sick notes and referral letters.
  • Lab request forms and consent forms for the patient to bring or sign.
  • Files: PDF, Word, Excel, text or images up to 20 MB, with a caption.
  • Logged to the visit: each send adds a line to the patient’s notes for the day.
Reminders

Fewer no-shows

Confirmed patients get a reminder on the morning of their appointment.

  • Automatic each morning for confirmed bookings, on WhatsApp, SMS or email.
  • One at a time or in bulk from the schedule, if you add bookings during the day.
  • Works with online booking: patients book from your link and get the same reminder.
How it’s set up

No WhatsApp Business setup for you

Practices use the Cliniweb WhatsApp number, so there’s no Meta account, verification or API to manage.

  • Signed messages: patients see your name and practice on every message.
  • One practice per patient number: replies go to the practice that messaged the patient most recently.
  • Prefer your own phone? Open on device gives you a link and QR code to send from it.
  • On or off: an administrator can switch WhatsApp off for the practice at any time.

WhatsApp’s 24-hour rule: outside 24 hours since the patient’s last message, a short template is sent first to reopen the chat. Template messages are charged at a set rate per message.

Part of one system

The conversation is part of the record

The booking, the consult, the script, the message and the claim all live in the same system.

Medical-aid claims for R0

Bill the visit and submit the claim from the same screen, with no per-claim fee.

How claims work

Simple pricing

About R250 a month for most practices, plus the messages you send.

See pricing
Questions

WhatsApp for practices: common questions

Do I need my own WhatsApp Business account?

No. Cliniweb practices message patients from the Cliniweb WhatsApp number, which we set up and manage. Every message is signed with the sender’s name and your practice name, so patients know who they’re talking to.

Can I send from the practice’s own phone instead?

Yes. When you message a patient from their file, choose Open on device to get a link and QR code, and send it from your own phone. The send is still noted on the patient’s file.

What if a patient also sees another Cliniweb practice?

A patient’s number is linked to one practice at a time: the practice that messaged them most recently. Their replies go to that practice, and Cliniweb shows a note when a number moves. Only message patients you’re actively caring for.

What does WhatsApp cost?

WhatsApp only allows a normal message within 24 hours of the patient’s last message. Outside that window, Cliniweb first sends a short approved template asking the patient to reply, and that template is charged at a set rate from your account. Ask us for the current rate, and see pricing.

Can we switch WhatsApp off?

Yes. A practice administrator can switch WhatsApp on or off for the practice in Settings. When it’s off, the WhatsApp buttons explain why instead of sending.

Is using WhatsApp with patients allowed under POPIA?

POPIA applies to how your practice uses any channel, and your practice remains responsible for patient information. Cliniweb helps by keeping every message in the conversation with its time and delivery status, signing each message, logging sends to the patient’s file and linking a number to one practice at a time.

Get started

Answer patients where they already are

Register your practice today. We'll set you up and pair you with a GP who already uses cliniweb.

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